How partnering can enrich your end service results
Partnering certain skills through strategic partnership can prevent diversion of resources—time, money and people—toward building a skillset that has a limited return, especially in software development. Knowledge sharing within a company is a communication and training matter. Not all knowledge and skills are permanently required. Partnering with a company to deliver subject matter specialisms and technical skills means you can still give your clients a high level of expertise, and you can do so rapidly, even instantly. Anteing Up At Pegasus, we live by our company values. Our focus is and always has been on: – Integrity– Innovation– People– Dependability, and– Partnership That means that we strive to support our most important resource—our people—by creating an environment that is creative, open, collaborative, and trusting. And that includes how we work with our external partners and clients. What’s at stake? Although we directly consult on a wide range of tech solutions, Pegasus has a particular partnership specialism with software vendors to extend their delivery of client services. This is how it works. You have a crack team of developers, some fantastic applications, and customers who are interested or ready to implement them. Perhaps, however, you don’t have some or all of the following: – A big enough team to deploy to many clients at once– The ability to travel on-site to distant clients– Client support in local customer languages– Knowledge of regional business customs for global clients– Training capabilities We tap our teams to deliver these types of services—and many more—on your behalf, no matter where we’re needed. We have hubs around the world staffed by multi-lingual tech experts, highly-skilled developers, software trainers, and field engineers who know how things work in every area. It’s even possible that your team requires a subject matter expert on-site to assist with a particular project. If your client is in a niche industry, then ensuring that your application is going to integrate with their systems and meet their needs will require someone on your side who gets it. Pegasus can provide that, too. We have first-hand experience in many high-growth industries, as well as several smaller ones. So by partnering these services with a company like Pegasus, you are gaining that experience onto your team for the duration of your project. The house wins But it’s not just about Pegasus. Partnering with a trusted partner, and trusted partner to take care of boots-on-the-ground services is proven to free up in-house resources. That means you can focus on strategic moves like product development, long-term business planning, market moves, and even capital investment. When we say “resources”, we are talking about all resources. Your people will be free to focus on what they do best, whether that’s actual coding or marketing, or closing the deal. But it also means money. You won’t be sinking funds into overheads for staff you don’t need or skills that get used once or twice, never to be needed again. Instead that savings can be allocated towards training that matters to all of your clients—certifying your developers, for instance—or hiring staff with skills you do need—a specialist project manager, perhaps. All in Part of how the savings work is that partnering is scalable. Project A needs 10 people, but Project B needs 18 people. Project C, which overlaps B, is going to need 12. Next year, Project D only needs 3. If you were having to work with your own staff, this would be a nightmare. By the time you’d finished recruiting for A, B, and C, you’d have to start laying people off before D. Your HR department would have to be big, which would itself be an overhead drain. By partnering, you get as many people as you need on the job when you need them, where you need them. A good partner will be an extension of your brand. Therefore they have to ensure that they have not only their own clear standards but will also uphold all your values. What the partnership brings to the table varies from one company to another. What Pegasus brings is: – Range of industry experience– Global connections and regional knowledge– Technical expertise– Scalability of services Your ace in the hole The services we provide on your behalf let you focus on software development and deployment for your clients. And it also allows you the chance to take strategic stock of your own company’s direction. Leave the practical to Pegasus – Subject expert residencies– Software development and integration– Local language field engineering– Team training We’d love to talk with you more about how partnering up could work. Contact us for a chat.
How to speak the same language with your clients?
Forging a strong human connection is key to good customer support and long-term client retention. Partnering with Pegasus can help. Partnering up for real connection Forging a strong human connection is key to good customer support and long-term client retention. Partnering with Pegasus can help. If the covid pandemic has taught us anything, it’s that humans really value face-to-face communication. When it’s taken away, we find ourselves struggling a bit to make sense of just about everything. For businesses that have pivoted to remote delivery and support, such as software vendors, this causes something of a conundrum. On the one hand, now more than ever, people are craving connection. On the other, there are a lot of very good reasons to limit travel to client sites now and in the future. In fact, even before covid, decreasing business travel for environmental concerns was already factoring into many companies’ social responsibilities. Mass uptake of remote working during the pandemic made it clear just how much of an impact work travel has on the environment. But when it comes to technical deployments, there are some aspects that are just done best in person. Client training, field engineering, and even the research and discovery phase are all usually best performed on-site. Even when those clients are in different regions of the world. There’s a way to do that without ● Travelling unnecessarily● Adding more people to your payroll, or● Upskilling staff with one-time-use, regional knowledge. Share the work Partnering with technical services centers of excellence (CoE), like Pegasus allows vendors to provide a personal, up-close service to distant clients. Pegasus is already there. We have regional hubs across the world, strategically situated to deliver partner services into emerging and other fast-growing digital markets. Our physical presence in these areas means we can be there on your behalf. A CoE allows you to trust that your own post-sales services can be delivered to a top standard while leveraging proximity to clients as well as local knowledge. We can provide you with premium expertise in direct customer support, from project consulting to development to troubleshooting: ● Field engineering● Development & integration● System and technical training● Residency programs● And more… Add skills without overheads But Pegasus is more than just boots on the ground. Yes, we are present in places you may not be able to go right now, which is handy given the state of world travel. But when the world opens back up, will you be ready to conduct business in other global regions? Do you have regional knowledge, and an understanding of business customs? Do you have staff who speak the local language? If not, you may be missing out on more than you realize. We all know that poor customer service loses us, clients. But even good customer service that the client can’t understand is going to be a problem. Speaking the client’s native language makes a substantial difference in customer retention. And that’s for both in-person and remote customer support. Fully 29% of software vendors have lost customers just because of language barriers. On the flip side, 70% of clients report feeling loyalty to technology brands that do provide multilingual support in their language. So there’s a big incentive to figure out how to talk to your clients in their own language. Get everyone to speak the same language When you’ve got a product-like software that is deployed truly globally, attempting to hire staff who can keep pace with every market is going to be tricky. One week you may have a product deployment in Turkey, the next week, Nigeria, and a month later, Argentina. Instead of expecting your clients to deal with the language your staff work in, you can partner with a technical CoE that speaks the language. Pegasus’s team members are multilingual and multi-talented. We pool expertise in software development and integration, tech strategy, corporate training, and field engineering to deliver top-quality vendor services for our partners on-site and remotely, white-labeled or branded, speaking both the client’s literal language and their business language. You can create those personal connections everywhere your technology is used. At a time when “remote” is the big buzzword, you can get close without compromising social responsibility. And through partnerships with Pegasus CoE you can do it without adding operational complexity, headcount, or other overheads to your balance sheet. Want to talk more about how to partner with Pegasus? Get in touch here: Contact Pegasus!